Frequently Asked Questions
Your guide to a seamless self-care experience.
Are URBAN RETREAT products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and we offer an extensive range of vegan-friendly skincare and cosmetics.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your package's journey.
What is your return policy for opened products?
Due to hygiene reasons, we can only accept returns on unopened and unused items within 30 days of purchase. If you have a skin reaction, please contact our support team for assistance.
Do you offer international shipping?
Currently, URBAN RETREAT ships to the United Kingdom, Europe, and North America. Shipping costs and delivery times vary depending on the destination country.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our customer service team.
How can I find out which products are right for my skin type?
We offer a digital Skin Consultation tool on our website, or you can message our beauty experts via live chat for personalized recommendations.