Returns & Exchanges
At Urban Retreat, we want you to be completely satisfied with your beauty experience. If you are not happy with your purchase, we offer a 30-day window for returns on items in their original, unopened condition.
Return Process
- 1.Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
- 2.Prepare the Package
Carefully pack your items in their original packaging, ensuring all safety seals are intact to qualify for a full refund.
- 3.Ship It Back
Download and print your pre-paid shipping label from the portal, then drop off the package at any authorized carrier location.
- 4.Receive Your Refund
Once our warehouse team inspects your return, your refund will be processed back to your original payment method within 5-7 business days.